SIT Viewer Support
SIT Viewer is an app for operators of SIT equipment — cameras, recorders and GPS-equipped units. If something does not work or is unclear, write to us.
Support email
info.specinteh@gmail.comWhat to put in your message
To answer properly the first time, we usually need:
- the device model (ORACLE LTE, VOTAN, FLY LTE PRO and so on) and its serial number;
- your phone or tablet model and its system version;
- what you did, and what happened instead of what you expected;
- a screenshot or screen recording, if the problem is visible on screen.
Please do not send us the device password, the access token or the server address — we do not need them.
Frequently asked
How do I add a device?
Two ways. Scan the QR code from the desktop app and every field fills itself in. Or enter the server address, serial number and device password by hand — your administrator issues those. Saved devices stay in the list and connect with a single tap.
I do not have a device yet. What does the app show?
On the first screen tap "Demo" and pick "Demo ORACLE" (a camera) or "Demo FLY PRO" (a multi-channel audio device). The demo needs no server and no internet: it plays a sample picture and sound, shows a position on the map, and opens the full settings tab.
Why does the app ask for the microphone?
That is how iOS works: a device's sound is played through the system's call audio unit, and the system only opens that unit when microphone access is granted. The app records nothing from your phone and sends nothing — both media channels are receive-only.
Where do downloaded recordings go?
On Android, into the "SIT-VIEWER" folder inside "Download". On iPhone and iPad, into the app's folder in the Files app. Inside, files are laid out by device serial number, then by the device's own folder and date. Each downloaded file has an "Open in Files" action that takes you straight to the right folder.
The device will not connect
Check the server address and the device password first — those are what usually go wrong. If the app reports that access was refused, your token lacks the right for that action: an administrator grants it in the admin panel, not in the app. If the device shows as offline, it is not reaching the server at all, and the app cannot help with that.
How do I change the language?
The app follows your phone's language and supports Ukrainian, Russian and English. To set it by hand: the gear icon at the top right of the first screen, then "Мова" (Language).
Compatibility
iPhone and iPad running iOS 16.4 or later. The Android version is supplied together with the equipment. The app works with SIT equipment and your server — without them, only the demo mode is available.